onCustFeedbackReceived('[{"title":"Hannah - happy customer","snippet":"I just wanted to relay the great service I had today","text":"Thank you! Just wanted to pass on my thanks to the ladies who helped me track down my delivery this morning (apologies I did not remember their names).  There was a bit of confusion initially, and I was a bit stressed as I thought my delivery might have been stolen - hopefully this did not come across as rudeness to your staff - I apologise sincerely if it did!   Your investigator then called to confirm the delivery was still on its way (app stated it had been delivered, which was confirmed as an error).   Thank you, as I can imagine your drivers and staff are under a lot of pressure at the moment, as well as operating in a risky environment. I just wanted to relay the great service I had today - hopefully this can be passed on to the ladies in the Customer Service Team who helped me.  Thanks again! "},{"title":"Kristyna - happy customer","snippet":"Nothing was a bother","text":"I wanted to say thank you to Robert who delivered my parcel. He was extremely helpful and gracious. I rang this morning to re-schedule the delivery and for some reason this didn't occur so I caught a cab home and met Robert. I was meant to be in a zoom meeting and gave Robert some poor directions but nothing was a bother to him. I'm really grateful. Kristyna. "},{"title":"Catherine - happy customer","snippet":"I appreciate the outstanding Customer Service i received from Rosa Sharma","text":"To Whom it may concern, I am writing to let you know how much I appreciate the outstanding Customer Service i received from Rosa Sharma, on Thursday 16.07.20 and Friday 17.07.2020 regarding my delivery of a Kogan Television. I had been speaking with numerous customer service agents on those two days and not one of them had standards like Rosa. Rosa has a winners attitude and I appreciate the fact that she takes customers seriously.  I am incredibly pleased with the quality of Customer Service she had provided to me.    "},{"title":"Diana - happy customer","snippet":"helpful, friendly and propfessional manner of your employee","text":"Although still tracking the whereabouts of a delivery, I cannot praise highly the helpful, friendly and professional manner of your employee, Betty. We were waiting for the arrival of chairs which was taking far too long to arrive, however Betty was thorough in her investigation and reassuring. It is a pleasure to deal with a company who employs staff as exceptional as Betty  Could not praise enough! "},{"title":"Camille - Kogan customer  25.06.2020","snippet":"you are doing an amazing job","text":"I just wanted to touch base to tell you guys you are doing an amazing job. While I was tracking my package, the driver had 20+ other deliveries to make and I commend him and your business for delivering on time. I must admit, my enquiry was due to the reviews I read online but my experience has been great! Fast response to my enquiry, delivered on time and the delivery driver is such a hard worker! Keep up the great work! Stay safe and thank you! For my first experience with Matt Blatt\/Kogan and Allied Express, your businesses (especially your drivers) don   t deserve those petty reviews I   ve read online. Thank you again!"},{"title":"Kerrie - Spotted Cow Cookies 25.06.2020","snippet":"well done from our team to yours","text":"Just wanted to say a big thank-you for getting our freight delivered, not only on time but in one piece. Our client Canberra Coffee in Canberra rang Maria with such joy that she received the delivery in good order. Can you believe that she has had the last 3 deliveries delivered from pervious carrier; cookie crumbs rather than bikkies. So well done from our team to yours.  "}]');